1. Acceptance of these Terms

By accessing or using this website, you agree to these Terms of Service and any policies linked from them. If you do not agree, do not use the website or submit an order. These Terms apply to website visitors, customers and anyone who communicates with us through the website, email or WhatsApp.

We may update these Terms when our services, operating practices or legal obligations change. The version published on this page applies from its stated update date. Material changes do not remove rights that have already arisen under applicable law.

2. Adult access and legal eligibility

This website and any vaping-related content are intended for adults aged 18 years or older. By using the website, you confirm that you meet the minimum age requirement and are legally permitted to access the relevant content and services.

Australian laws strictly regulate the importation, advertising, commercial possession and supply of vaping goods. Availability is subject to applicable Commonwealth, state and territory laws. You are responsible for understanding the rules that apply to you. We may request information reasonably required for age, identity, eligibility or legal-compliance checks and may refuse or cancel an order that cannot lawfully be accepted or fulfilled.

3. Website information

We aim to present clear and current information, but product availability, flavour lists, packaging, prices, promotions, delivery estimates and other details may change. Images may be illustrative, and colour can vary between screens. You should review the current product description and your order details before submitting payment.

Advertised puff counts are manufacturer or product-positioning claims expressed as “up to” figures. They are not guarantees of an exact number of puffs or a fixed number of days. Actual duration can vary with draw length, frequency, personal habits, storage and device condition.

4. Orders and order acceptance

An order submitted through the website is an offer to purchase. An automated confirmation acknowledges receipt of the order; it does not necessarily mean that the order has been finally accepted or dispatched. We may verify order information, availability, payment, address details and legal eligibility before acceptance.

We may refuse or cancel an order where an item is unavailable, information is incomplete or inconsistent, payment is not authorised, an obvious pricing or description error has occurred, fraud or misuse is suspected, delivery is not available to the address, or fulfilment may breach applicable law. If we cancel an order after receiving cleared payment, we will arrange a refund of the affected amount to the original payment method, subject to the payment provider's processing time.

5. Prices and payment

Prices are displayed in the currency shown at checkout. Delivery charges, discounts and the final payable total will be shown during the order process where applicable. You are responsible for checking the product, quantity, delivery address and final total before payment.

Payment may be processed by third-party payment providers. Their terms and privacy practices may also apply. We do not guarantee that every payment method will always be available. An authorised or pending payment does not by itself prove that an order has been accepted or shipped.

6. Shipping and delivery

Orders are dispatched from our Sydney warehouse. Our standard delivery estimate is 3–7 business days after dispatch to eligible serviceable addresses. This timeframe is an estimate, not a guarantee. Destination, carrier operations, weekends, public holidays, severe weather, network disruption, address problems and legal or security checks may affect delivery.

A tracking number or “tracking created” status can appear before a carrier records the first physical scan. Please read our Shipping Policy for the full delivery process and the steps to take if tracking is delayed or an order cannot be located.

7. Returns, refunds and consumer rights

Returns and remedies are handled under our Return & Refund Policy and applicable Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

For health, hygiene and safety reasons, opened or used goods may not be accepted for change of mind. This does not remove rights that apply when goods are faulty, unsafe, damaged, incorrectly supplied or materially different from their description.

8. Acceptable website use

You must not use the website to break the law, misrepresent your identity or age, interfere with website security, introduce malicious code, scrape or copy content at scale without permission, attempt unauthorised access, submit false payment or delivery information, place orders for prohibited resale or misuse our support channels.

We may restrict access, cancel affected transactions or report conduct where reasonably necessary to protect customers, the website, service providers or legal compliance.

9. Intellectual property

Unless otherwise stated, the website design, original text, graphics, compilation and other original content are owned by or licensed to the website operator. You may view and use the website for personal, non-commercial purposes. You must not reproduce, republish, sell, modify or commercially exploit protected content without written permission or another lawful basis.

Third-party names, product names and trade marks remain the property of their respective owners. Their appearance does not necessarily imply sponsorship, endorsement or an official relationship.

10. Service availability and external providers

We may change, suspend or discontinue website features for maintenance, security, operational or legal reasons. The website may rely on hosting, payment, communication, analytics and delivery providers. We are not responsible for third-party services outside our reasonable control, but this clause does not limit any responsibility that cannot lawfully be excluded.

11. Liability

To the maximum extent permitted by law, we do not guarantee uninterrupted website access, error-free content, continuous product availability or delivery on an exact date. Where liability may lawfully be limited, it is limited to the extent permitted by applicable law.

Nothing in these Terms excludes liability or consumer rights where exclusion is prohibited, including rights under the Australian Consumer Law. You should seek independent professional advice where legal, medical or other specialist advice is required.

12. Governing law

These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth law. Courts and tribunals with jurisdiction may hear disputes. Mandatory consumer protections and jurisdictional rights continue to apply.

13. Contact

For questions about these Terms or an order, email alibarbar-serve@outlook.com or contact us on WhatsApp at +852 5146 2609. Include your order number where the enquiry relates to a purchase.